Smartzer at World Retail Congress 2017

Updated: Feb 17, 2021

From 4th-6th April 2017, Miles (Head of Business Development) attended World Retail Congress in Dubai. Here's his summary about his time at the event:


Held annually, World Retail Congress brings together world leaders in retail to share expertise and research in an international extravaganza. This year marked the 10th anniversary of the event and the theme was “Reimagining the customer experience”, an aim which is top priority for so many retailers at the moment.

In exploring this theme, I kept myself busy attending talks and showcasing Smartzer. We had been delighted to be selected to by the Department for International Trade to represent the UK as part of their “Best of British Brands at World Retail Congress” group. This gave us the opportunity to network with a range of retail experts and company representatives and share Smartzer’s shoppable video technology and vision for interactive videos. Of course, our work is especially pertinent to this year’s theme as we are able to utilise our unique technology to transform the customer experience. Demonstrating the potential for a seamless shopping experience directly from a company’s existing video content.

Beyond sharing the exciting potential for Smartzer’s video content marketing technology, there were over 130 speakers including retail leaders, innovators and entrepreneurs, giving a range of interesting, educational and current talks. Highlights from the talks that we attended include Karen Katz (CEO, President and Director, Neiman Marcus) speaking on “Retaining Relevance: The Rejuvenation of Brand”. We also had the chance to hear a panel discussion about value retailing as the next retail revolution from Sander van der Laan (CEO, Action), Nicholas Dreyfus (Co-Founder & CEO, The Kooples), and Karl Heinz-Holland (Former CEO, LIDL). These talks, amongst others, provided valuable insights into the opinions of industry experts about the future of retail and I'm looking forward to sharing these with the rest of the Smartzer team.

As always, it was great to catch up with previous and existing clients as well as making new connections, and I had plenty of exciting conversations where positive feedback about Smartzer’s work was given!

Smartzer would like to say a massive thank you to World Retail Congress for putting on such an engaging and relevant few days in a wonderful location!


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